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Workplace Management

We have a team of professionals specialized in the provision of services for a global management of the job. Through a service portal, we manage customer service, incidents and availability of IT resources associated with the job. 

We guarantee its availability always based on the levels of service previously agreed with our customers, thanks to an efficient, proactive management, based on quality standards, and personalized and integrated support that provides customers with significant benefits.

LAN network management
Server Management
Fixed Telephony Management
Mobility Management
Videoconference management
User Management
Print Management
Security management
Hardware Provision
Hardware Maintenance
Software Distribution
Software Homologation

We offer a efficient, proactive management, based on quality standards, and a custom and integrated support which provides customers with significant benefits.

We have experience in numerous projects for leading companies in the ICT sector. We use ITIL methodology and a working model based on the client and the value it receives.

Our services can be offered both in our facilities and in those of the client, but always by teams of multidisciplinary professionals with continuous training, which guarantee the success of the project.

For the management of the Workplace Management service, our own advanced service management solution, ServiceONE, integrates with the leading tool in the market regarding the use of artificial intelligence applied to ticketing and to user management: IBM Watson.

·  Service Portal for requests and incidents
·  Custom service catalog
·  Design and follow up of SLA / OLA
·  Registration and collection of KPI’s
·  Monitoring of criticalities
·  Monitoring of criticalities
IBM Watson is the bet of Concatel SII to add to ServiceONE a cognitive conversational experience that provides answers and acts in self-service mode thanks to its cognitive technology able to understand, learn, reason and interact with humans.

·  Reduction of support costs
·  Rapid resolution of incidents
·  Improve customer satisfaction
·  Reduced response time
·  Metrics for advanced analytics

IT User Service Center

We are specialists in the customized design of IT User Service Centers for all types of organizations. We offer a comprehensive service capable of covering the 3 phases of management of a dedicated IT User Service Center, from its implementation and its subsequent management to its operation with our own team of professionals.


An IT User Service Center serves as a single access point for the users of an organization when it comes to managing their incidents and service provision in everything related to the use of the information systems of any kind of organization.

In SII Argentina we are experts in offering this service in a dedicated way and adapted to the needs of each client, either in their facilities or in ours, contributing from the first day the advantages of outsourcing this service with a high level of resolution in the first level due to the demanding continuous training plan of our agents.

Our IT User Service Center model is based on ITIL methodology, a set of Best Practices for the management of ICT services aimed at aligning said services with the needs of the business. These Best Practices cover mainly two major areas: support and provision of the service.

Systematic approach to the ICT service focused on processes and procedures

Establishment of strategies for the operational management of the IT infrastructure


We have our own Service Management tool, ServiceONE, able to integrate the conversational experience of the IBM Watson virtual assistant, to offer our clients a high level of resolution of incidents in the first level with a significant reduction in costs and response times.


We have a 100% Cloud Virtual Switchboard system, flexible, with a pay-per-use system that can be easily deployed and integrated with CRM, ERP, ticketing and Active Directory systems. At the same time, our expertise allows us to adapt to any other type of communication infrastructure of our clients.

Technical Team

Our team of technical professionals and IT infrastructure managers have extensive experience, knowledge and certifications in the implementation, management and operation of all types of CAU dedicated to companies of all sizes and sectors. In the same way, we are experts in the formation of Helpdesk teams dedicated to the resolution of incidents and first level services.


We have Technical Centers equipped with the human and technological infrastructure necessary to carry out the remote operation of any type of dedicated CAU. Also, we have the ability to implement, manage and operate In Situ, in the dependencies of our customers, whatever their location, with our staff or carrying out the training of human resources of our customers.

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